Penjana Kekayaan

Penjana Kekayaan

Wednesday, June 8, 2011

Balasan sebuah keikhlasan.

Assalamualaikum, alhamdulillah, aku still dikurniakan nikmat kehidupan n nikmat nyawa yg dianugerahkan Allah, syukur sangat-sangat, sesungguhnya janji Allah itu benar, setiap hari kehidupan yg aku lalui sentiasa dipermudahkan, ada sahaja yang datang dan pergi, huhu, arinie aku nak cite sket beberapa situation yang telah berlaku n aku terkesima dengan apa yg aku dapat, cash, xd utang-utang, sumpah! JOM ikuti situasi ini bersama-sama!


Situasi 1.

Waktu : Selepas habis bertugas di KL Central


*Habis sahaja waktu bertugas kaunter KLIA Express KL Central, aku mengatur gerak langkah perlahan, keletihan bekerja seharian akan ku balas dengan hidangan Chicken Chop Black Pepper di Level 2 KL Central, sedang hati bergelora membayangkan keenakan juadah yang akan ku santap sebentar lagi,tiba-tiba,
"Adik, saya mahu minta tolong sedikit adik" bicara seorang lelaki India di hadapanku, kaki aku seperti terpaku, lantas ku menjawab "Ada apa uncle? ada masalah ke?", dia menjawab dengan mimik muka polosnya, "Adik, saya mahu cakap pun saya malu adik, saya dari Alor Gajah, wallet saya sudah hilang adik, sekarang saya dengan isteri saya tak tau nak pergi mana, tolong sama saya adik, saya janji, sampai rumah, saya sembahyang sama tuhan saya bagi adik senang adik!" lantas sorotan mataku beralih ke arah wajah si isteri, kusam, dengan pakaian tidak terurus, muka kelaparan yang amat, entah mengapa, tiba-tiba hati ini teringat keluargaku di kampung,pesanan ayahku bermain di mindaku, bagaimana agaknya kalau aku yang berada di dalam situasi ini, apakah daya yang aku mampu buat,kotak fikiranku menganalisis situasi,lantas, " Jom uncle, ikut saya!", aku membawa kedua-dua suami isteri malang ini ke Level 2, hidangan Chicken Chop Black Pepper sudah lama hilang dari fikiranku, yang pasti, aku hendak melihat kedua-dua insan yg berlainan agama, berlainan warna kulit, berlainan bangsa ini hilang daripada  penderitaan yang sedang mereka lalui, kedua-duanya mengalirkan air mata, ucapan terima kasih yang tidak terhingga dihulurkan sepanjang aku bersama mereka, usai sahaja menghabiskan hidangan, aku menanyakan kepada mereka, berapa tambang yang diperlukan untuk pulang ke Perak, Naik bas dari terminal Jalan Duta = RM  17.50, times 2. Ah, pening kepala nak kira-kira, aku menghulurkan RM 50.00 n ku niatkan wang itu sebagai bantuan bagi ku untuk mereka berdua, Di tengah-tengah khalayak ramai, Uncle india ini meraung dan memaut kakiku, subhanallah, mengalir air mataku, sungguh, aku tidak mengharap apa-apa, dengan langkah pantas, aku meninggalkan kedua-duanya, kepuasan membantu mereka yang di dalam kesusahan memang tidak ternilai harganya, sesungguhnya, janji Allah itu benar, pabila niat kita ikhlas membantu mereka yang dalam kesusahan, Allah akan membalasnya dengan 1001 kebaikan, hati ku puas dengan apa yg telah ku lakukan. 2hari selepas itu..









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From: CustomerEnquiry@KLIAekspres.com
Sent: Tuesday, June 07, 2011 6:19 PM
To: 'monajib@gmail.com'; Ahmad Shafiq@CSM
Cc: CustomerEnquiry@KLIAekspres.com
Subject: RE: Disappointment with service

Dear Dr Mohamed Najib,



We would like to say sorry for the unexpected failure in our Ticket Vending Machine (TVM) in BTS on 06Jun11 to dispense your change in the normal manner. This should not be the case as the TVM was never programmed to dispense coins in such large quantity.



We have reported this matter to our Technical Support Team to do an immediate check on the machine and we certainly agree with you that our customer should not be subjected to the same unfortunate experience that you had this morning. Our service wasn't designed for such surprises and when it happens, we are just as disappointed over the unfortunate incident.



Thank you for bringing it to our attention as it now gives us a chance to correct our service shortcoming without incurring further inconvenience to other customers.



On the same note, we would like to thank you for the compliments you paid to our ticketing officer Ahmad Shafiq for his good customer service attitude in spite of the less then perfect morning. On behalf of Ahmad and the management, we would like to say thank you for your understanding and we assure you that no effort will be spared to correct whatever shortcoming we have.



We hope you will continue to support us and we would like to say sorry for having let you down this morning.



Thanks.

Regards,

Bernard KL Ong

Customer Enquiry

EXPRESS RAIL LINK SDN BHD

Tel:       +603- 2267.8000
DID:      +603- 2267.8023

Fax:      +603- 2267.8910



http://www.KLIAekspres.com

https://www.VIPservice.com.my







DISCLAIMER:
This e-mail may be used for information and co-ordination purposes only and does not legally bind Express Rail Link Sdn Bhd (ERLSB) in any contractual and financial way whatsoever





-----Original Message-----
From: monajib@gmail.com [mailto:monajib@gmail.com]
Sent: Tuesday, June 07, 2011 12:46 AM
To: CustomerEnquiry@KLIAekspres.com
Subject: Disappointment with service



Dear Sir,



I'm Dr Mohamed Najib from Kuala Lumpur. On 6.6.2011, I used your KLIA transit from Bdr Tasik Selatan to KLIA. I arrived at 9.55am plannning to board the 10.10am train as my flight was at 11.45 am to Kuching. I used the ticketing machine as there was a short queue at the ticketing counter.

My complaint is that the machine dispensed me RM 13.50 change in coins!  I was travelling alone, with 2 bags and 1 handluggage and it was such a nuisance to be given RM 13.50 in coins! I then had to go to the ticketing counter to change the coins. In the end, my whole ticketing process took 12 minutes as the ticketing guy had to count the coins too and i missed the 10.10am train! I subsequently missed my flight to Kuching and it cost me RM 365 !

The ticketing machine is for convenience and not to make one's life more difficult! It is sad to see that we have first class facilities but 3rd class delivery! It is also ridiculous that for a 30 minute journey , the ticketing process took 12 minutes! To be fair, thankfully the staff manning the counter at that time was apologetic and helpful . Unfortunately i was not able to get his name but he was courteous and helpful.  I hope incidents such as this will not recur as it will erode the confidence of the public in your system and bring bad name to your company. Thank you for your kind attention. Submitted By: Dr Mohamed Najib bin Mohamed Unni




Janji Allah itu benar rakan-rakan.

Feel tak?

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